CQ Index

Our practice has been linked with Fysio Prestatie Monitor since 2012 and we use the CQ Index physical therapy survey.The abbreviation CQI or CQ Index stands for Consumer Quality Index. This is a standardized method to measure, analyze and report patient experience in health care. We offer all of our patients and clients an online survey. In this way we can identify what patients find important in health care and what their concrete experiences are.

This nationally validated survey makes our patients’ physical therapy experience public and transparent.The CQ Index will also be seen by other parties as input for quality from the patient’s perspective. For example:

Zichtbare Zorg and KNGF(Royal Dutch Society for PhysicalTherapy)

Health Insurers

Researchers

Patient Organizations (like KNGF) and advising websites (like kiesbeter, zorgkaartNL, praktijkindebuurt)

In 2012 and 2013 our practice scored better than average in the region in every category. You can see the exact numbers below.

CQ score 2013

CQ score 2014

CQ score 2015

CQ score 2016

Translated by Kate Gentile